Tango and Scribe
When documentation isn’t enough, teams choose Tango for in-app guidance and automation to achieve their enablement goals.
See why sophisticated teams go with Tango.
You might choose Scribe if:
You’re a small team that just needs quick how-to screenshots
You don't need in-application guidance or automation.
You’re okay with traditional doc and link enablement
Save time writing up text-based explanations. Add context to complex processes.
Beyond this, you'll quickly hit Scribes limitations trying to drive real adoption, automation, or enablement ROI.
Situation:
You’re a larger company and you need to get more out of your enablement efforts than just documentation:
With Tango Guide Me
Bring processes to life as guided in-app walkthroughs
With Tango Pins & Nuggets
Pin guides inside your tools right where employees will need them
Easily leave tooltips with explanations, watch-outs, and links to additional resources
No one wants to spend 15 minutes reading about a process when they could use that time to actually do the process.
With Tango Agents
Bring processes to life as real-time automations
With Tango Capture + Tango Embed
Capture process quickly from all your experts and embed them in your knowledge and learning systems
Award winning design and ease of use
Our newest sales reps are correctly adopting our HubSpot
processes on their first day with Tango—much faster than previous cohorts without it.
processes on their first day with Tango—much faster than previous cohorts without it.
See for yourself
.avif)
Tango and Scribe
are on diverging paths
Both tools will help you create step-by-step guides quickly and easily.
What makes them different?
Unique features
Once you’ve created your guides, what can you do with ease?
Scribe
Organize guides in a central repository
Tango
Pin guides and tips directly in the software where people work
End user experience
How will each tool help your end users get unstuck?
Scribe
Knowledge pages. Side-by-side instructions.
Tango
In-app guided walkthroughs, tips, and process automation assistance
Product roadmap
Where are engineering dollars going?
Scribe
Knowledge Base (capable of replacing Confluence, SharePoint, Notion, etc.) and always-on process discovery (Scribe Optimize).
Tango
In-app Enablement + automation to help people do their best work
What’s in it for you
What kind of business impact will you be able to drive?
Scribe
Document processes faster and centralize text-based reference material
Tango
Document processes faster and improve process adoption/software ROI and productivity
In six months with Tango, we improved access
to knowledge by 20% and employee satisfaction by 25%.
Table stakes requirements
See what Tango and Scribe both do well (in more detail).
Shared Capabilities
Creation
Auto-generate step-by-step software how-to guides with screenshots
Create cross-app workflows for business processes involving multiple tools on both web and desktop
Watch AI title your guide and add simple instructions for each step
Get help via in-app support, help center, and email (with a dedicated success manager for Enterprise plans)
Advanced editing—update steps, annotate screenshots, and add tips and alerts
Automatically blur sensitive information (in one or many screenshots at a time)
Customize documentation to follow your brand guidelines
Set file and folder permissions
Invite others to edit and collaborate easily in a shared workspace
Share knowledge via link, embed code, HTML, Markdown, or PDF
Integrate your guides with 100s of tools (Confluence, Notion, SharePoint, etc.)
Instantaneously surface other potentially relevant guides for a given website or tool
Access analytics to see who has viewed and completed your processes
Streamline your end user experience with single sign-on (SSO)
Trust your data privacy and security is taken seriously with SOC 2 Type II compliance
Tango and Scribe strengths
Consider which advantages matter most.
Award-winning product for ease-of use and design
Signature "orange boxes" in screenshots and walkthroughs to guide users to correct actions without obscuring anything
Ability to pin guides in-app (Pins) and leave tips, links, and comments across any web-based app for users to see (Nuggets)
Guided in-app walkthroughs for training and re-training right there where people work
Turn any process into real-time automations when ready
Pinpoint process usage and improvement opportunities with granular, step-level analytics that track step completion
Auto-generate detailed descriptions with the desktop app
Convert screenshots to GIFs
Create and manage multi-nested folders and templates
Organize multiple guides for the same tool, project, or procedure in one document
Leverage crowd-sourced workflows for popular apps from the Scribe community
Review and sign off on standard operating procedures (approvals)
Tango does a really good job of capturing the actual clicks made for navigating a web page or other desktop applications. The “Guide Me” feature is a very helpful browser integration that makes it very easy for end users to literally see what needs to be selected or performed.
Users can also easily search and find Tangos, as opposed to rummaging through Confluence or a GSite or other information repositories.
Caleb, Global Process Manager
Ask the right questions
Answer these before you commit to documentation alone (Scribe) vs Real Time Enablement (Tango)
How will you help me drive software adoption?
Is your roadmap focused on standalone knowledge base features or ways to drive more adoption?
How will you help me convince people who are resistant to change to learn new software and processes?
Which existing knowledge tools can you help me replace or enhance?
How will you help me drive continuous process improvement?
How will you help me measure my enablement efforts, prove my training is working, and connect my work to business outcomes?
The GPS for processes
Top performing companies use Tango to accelerate knowledge sharing, process adoption, and software ROI.
With Tango, I get to make learning software feel like the Cadillac experience.
Chad, Customer Success Leader
See Tango’s
Software Knowledge Layer in action
