You have your actual job title.

Then there’s the one your coworkers have quietly decided is also yours. 

You know how the tools work, where things live, which button to click, who to ask, and what to do when that thing breaks again.

Nobody officially gave you this job. But somehow, everyone just learned to come to you. 

So, what’s your unofficial job title?

Take the unofficial job title quiz

There’s only one way to find out. ↓

Congratulations on the promotion you never asked for!

Whatever unofficial title you got, you earned it by being the person who “knows how to do everything.” 

Which is flattering, until it becomes half of your day. Keep reading for our advice on doing two jobs at once.

How did this become your second job?

It usually starts because you know the answer. Someone gets stuck, so they come to you. You show them what to do. Someone else gets stuck, and they come to you too. Eventually, asking you becomes part of the process. 

Before you know it, you’re not just doing your job. You’re also the person everyone needs in order to do theirs.

But there’s a difference between needing you and needing something you know. 

Not every question needs you

Being the person your team relies on says a lot about the value you bring. You know how things work, and people trust you to help when they get stuck. But being the go-to person shouldn’t mean your own work always gets pushed aside.

Some things really do need you. There’s a decision to make, an exception to handle, or something that doesn’t fit the usual process. But “How do I do this?” is different.

A useful way to tell the difference:

Does this require something only I can decide?
They need you.

Could they do it by following the right steps?
Give them the steps.

You don’t have to stop being the person people turn to. Share what you know, encourage others to do the same, and give your team more of the answers they need to keep work moving on their own.

Share how it’s done (without the grind)

Giving people something to follow shouldn’t mean giving yourself another job.

You’re already doing the process. With Tango, you can document it while you work. Tango captures the steps and screenshots and turns them into a step-by-step guide your team can follow.

You do the process. Tango does the documenting.

No going back to recreate what you did, taking screenshots one by one, or starting with a blank doc and trying to remember every step.

Once the guide is ready, put it where your team can find it. The next time someone needs to know how it’s done, they have step-by-step guidance they can follow without needing you to walk them through it again.

You’re still the one who knows how everything works. You just finally have some backup.